In an effort to help organizations transition to the relaxation of visitor restrictions the CCSA has developed some resources to help make this transition safe.

These templates are designed to be customized for your organization, to answer visitors’ biggest questions and reduce the demands on care staff.

There are two templates available. Both offer the same information, but in different formats.

• The trifold pamphlet is best for printing and handing out to visitors
• The double-sided flyer is best for electronic purposes – if you linking it to your website or e-newsletter, or emailing it to potential visitors.

How to use the templates

• Download the template that works best for you. 
• Fill in your organization name, address, phone number, and email in the corresponding placeholders.
• Fill in the “Released” date. Many of the answers you provide may change in the future, so this will help readers know what version they have. 
• Replace the black text under each question with a response from the perspective of your organization, using “we”. 
• Delete any questions not applicable to you.
• Add any questions that are applicable to you, but are not listed. Ensure to write these questions from the perspective of the visitor.
• Distribute this information to staff and visitors. This will help you ensure everyone is on the same page and that your messaging is consistent.

NOTE: The template should be completed by the organization’s director of care, or whoever is responsible for visitation rules. Refer to LINK to Alberta Health for the most up-to-date information from Alberta Health Services and the Medical Officer of Health.