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Managing Workplace Violence and Aggression

Workshop Length: 4 hours

Prerequisite(s): It is recommended that Managers and Supervisors attend training before frontline staff.  If you have any questions, please contact the CCSA


MEMBERS $50.00/participant
NON-MEMBERS $75.00/participant + travel expenses as required


**Please note that pre-registration and receipt of payment are required prior to participation in any CCSA course.

Workshop Description

Rates of violent incidents are reported to be higher in the healthcare and the continuing care sector than any other industry.  The CCSA has developed a program that addresses the effects of violence on staff (both directly and indirectly), prevention and mitigation strategies, non-physical de-escalation techniques as well as response/investigation procedures.  The workshop explores the potential for violence from co-workers, family members, visitors and residents. 

Participants will receive class-room based instruction and will be asked to engage in discussion and role playing activities to ensure they have the information, tools and resources needed to successfully and effectively implement the program in their organization, facility or department. This workshop is recommended for all staff.

Some of what participants who attend the Violence and Aggression Workshop will learn includes how to:

  • Define violence, aggression, family violence and challenging behaviours
  • Describe worker Occupational Health and Safety (OHS) obligations related to violence and aggression
  • Implement the use of risk reduction strategies
  • Identify signs of escalation in individuals
  • Demonstrate the skills and/or techniques for de-escalating individuals
  • Recognize best practice based incident response and post-incident procedures
  • Report all types of risks and incidents related to violence and aggression using proper reporting procedures

Scheduled Courses:

If you do not see the course you are interested in scheduled, please contact the CCSA to request training.

Edmonton (held at CCSA Office | 110, 6325 Gateway Blvd | EDMONTON, Alberta)

Date Tickets
February 18, 2020
April 23, 2020
June 18, 2020
August 20, 2020
October 22, 2020
December 10, 2020

Calgary (different locations in Calgary.  Addresses are on ticket when registering)

Date Tickets
March 13, 2020
September 4, 2020
December 11, 2020

Red Deer (different locations in Red Deer.  Addresses are on ticket when registering)

Date Tickets
March 5, 2020

Lethbridge (different locations in Lethbridge.  Addresses are on ticket when registering)

Date Tickets
June 12, 2020