Establishing relationships is a fundamental aspect of delivering exceptional care across various environments, with a particular emphasis on supporting residents and enhancing their quality of life. However, these connections are equally crucial for the safety and well-being of the care industry’s workforce. Establishing relationships extends beyond just staff interactions with residents to include fostering enduring connections with residents’ families.

Click the links to download each segment page:

• Communication Tips: Residents
• Communication Tips: Families
• Mental Health Focus: Compassion Fatigue
• Who Your Residents Are
• Learning More About Your Residents